MyCityMyStore - Apna Dukandar

Privacy Policy Pvt. Ltd is a mobile application platform (each a “Platform”). Pvt. Ltd Provide E-Commerce platform for connecting Local Stores with Customers. Pvt. Ltd can be a single app to buy all your daily needs from your trusted nearby stores. It brings the power of E-Commerce to your favorite nearby grocery shops, supermarkets, general stores, specialty stores, clothing and footwear stores, beauty stores, Pharmacy, electronics and many more 25+ categories. Allowing the customer convenience to fulfil his daily needs and lifestyle needs from the trusted stores by themselves from Pvt. Ltd. Pvt. Ltd provides the best quality & superb service at your doorstep. Recognizes the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to all products and services provided by Pvt. Ltd and sets out how Pvt. Ltd may collect, use and disclose information in relation to Users of the Platform.

Users may use Pvt. Ltd service via a mobile device either through mobile applications. This Privacy Policy also applies to such use of Pvt. Ltd.’s service.

All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms of Use of the Platform, which can be found here. (hereinafter referred to as ‘ Pvt. Ltd.’ or ‘we’ or ‘us’ or ‘our’).

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this mobile application, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our application.

By mere use of the application, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This Privacy Policy document contains types of information that is collected and recorded by Pvt. Ltd and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our application with regards to the information that they shared and/or collect in Pvt. Ltd. This policy is not applicable to any information collected offline or via channels other than this application.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register, we may ask for your contact information, including items such as Name, Address, Email Address, and Phone Number, WhatsApp Number, Gender, Birth date.

How we use your information

We use the information we collect in various ways, including to Provide, operate, and maintain our application, Improve, personalize, and expand our application, Understand and analyze how you use our application, services, features, and functionality. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the application, and for marketing and promotional purposes. We will send you emails, Message.

Please read this Policy before using the Apna Dukandar App, Platform or submitting any personal information to Pvt. Ltd.


A. Users privacy is important to Pvt. Ltd and Pvt. Ltd have taken steps to ensure that Pvt. Ltd do not collect more information from User than is necessary for Pvt. Ltd to provide Users with Pvt. Ltd services and to protect Users Account.

B. Information including, but not limited to, User name, address, phone number, email address, gender, birth date and user preferences ("Registration Information") may be collected at the time of User registration on the Pvt. Ltd.

C. Pvt. Ltd record and retain details of Users’ activities on the Platform. Information relating to communication or transactions including, but not limited to, the types and specifications of the goods, pricing and delivery information, any dispute records and any information disclosed in any communication form provided by us and/or other affiliated companies of Pvt. Ltd(“Activities Information”) may be collected as and when the communication and / or transactions are conducted through the Platform.

D. Pvt. Ltd record and retain records of Users' browsing or buying activities on Platform including but not limited to IP addresses, browsing patterns and User behavior patterns. In addition, we gather statistical information about the Platform and visitors to the Platform including, but not limited to, IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors (together "Browsing Information").

E. Registration Information, Account Information, Activities Information and Browsing Information are together referred to as communication data which may include personal data.

F. Provide content to us, which may include reviews, ordering details and history, Favorite vendors, special merchant requests, contact information of people you refer to us and other information you provide on the Pvt. Ltd Platform (“Your Content”).

G. Depending on the Services that you use, and your app settings or device permissions, we may collect your real time location information, or approximate location information as determined through data such as GPS, IP address, etc.

H. We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and search for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our third party service number and other related transaction details.

I. We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Pvt. Ltd Platform.


If you provide any Personal Data to Pvt. Ltd., you are deemed to have authorized Pvt. Ltd to collect, retain and use that Personal Data for the following purposes:

A. Verification of User’s identity.

B. Processing User’s registration as a user, providing User with a log-in ID for the Platform and maintaining and managing User’s registration.

C. To provide, personalize, maintain and improve our products and services, such as to enable deliveries enable features to personalize your account.

D. Providing User with customer service and responding to Users queries, feedback, claims or disputes.

E. To facilitate communication between Users on the Platform and / or processing Users transactions on the Platform; (To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these Services.

F. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

G. Performing research or statistical analysis in order to improve the content and layout of the Platform, to improve Pvt. Ltd product offerings and services and for marketing and promotional purposes.


A. User further agrees that Pvt. Ltd may disclose and transfer User’s Personal Data to third party service providers that are providing Users with services (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, authentication and verification services and logistics services) ("Service Providers"). These Service Providers are under a duty of confidentiality to Pvt. Ltd and are only permitted to use Users Personal Data in connection with the purposes specified in clause 2 herein above.

B. When necessary, Pvt. Ltd may also disclose and transfer User’s Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations.

C. Any Personal Data supplied by User will be retained by Pvt. Ltd and will be accessible by our employees, any Service Providers engaged by Pvt. Ltd.

D. Pvt. Ltd may share User’s Account Information with banks or vendors to enable User’s transactions on the Platform to be completed. In addition, or its affiliates or Service Provider may use User Account Information to determine User’s credit-worthiness and, in the process of such determination, Pvt. Ltd may need to make such Account Information available to banks or credit agencies or financial services companies. While Pvt. Ltd shall Endeavour to have in place internal procedures to keep User’s Account Information and other Personal Data secure from intruders, there is no guarantee that such measures / procedures can eliminate all of the risks of theft, loss or misuse.

E. Pvt. Ltd may Establish relationships with other parties and application to offer User the benefit of products and services which Pvt. Ltd. does not offer. Pvt. Ltd may offer you access to these other parties and their application. This Privacy Policy does not apply to these third-party sites. The privacy policies of those other parties may differ from Pvt. Ltd, and Pvt. Ltd have no control over the information that users may submit to those third parties. User should read the relevant privacy policy for those third-party sites before responding to any offers, products or services advertised by those parties.


Under the applicable laws, User Have the right of access to personal information held by Pvt. Ltd and to request updating / correcting the information.

COOKIES Pvt. Ltd uses "cookies" to store specific information about Users and track Users Visit to the Sites. A "cookie" is a small amount of data that is sent to User’s browser and stored on User’s device. If User Do not Deactivate or erase the cookie, each time User uses the same device to access the Platform, our services will be notified of User visit to the Platform and in turn Pvt. Ltd may have knowledge of User visit and the pattern of User’s usage.

Generally, Pvt. Ltd use cookies to identify User and enable Pvt. Ltd to i) access User Registration Information or Account Information so User do not have to re-enter it; ii) gather statistical information about usage by Users; iii) research visiting patterns and help target advertisements based on User interests; iv) assist Pvt. Ltd partners to track User visits to the Platform and process orders; and v) track progress and participation on the Platform.

Users can determine if and how a cookie will be accepted by configuring the browser which is installed in User’s device. If User chooses, User can change those configurations. If User rejects all cookies by choosing the cookie-disabling function, User may be required to re-enter information on the Platform more often and certain features of the Platform may be unavailable.

SECURITY MEASURES Pvt. Ltd employs commercially reasonable security methods to prevent unauthorized access to the Platform, to maintain data accuracy and to ensure the correct use of the information Pvt. Ltd holds No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while Pvt. Ltd try to protect the information Pvt. Ltd hold, Pvt. Ltd cannot guarantee the security of any information User transmit to Pvt. Ltd and Users do so at their own risk.


Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on the Platform. Once posted on the Platform the new Privacy Policy will be effective immediately. Users agree that any information Pvt. Ltd holds about Users (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy.


We have in place appropriate technical and security measures to secure the information collected by us.

We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Pvt. Ltd Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.

Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Pvt. Ltd Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.


When you sign up for an account, you are opting in to receive emails from Pvt. Ltd. You can log in to manage your email preferences [here] or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Pvt. Ltd.

If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.